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Senior Customer Success Manager

Unite Us
Location
United States
Posted
26 days ago
Department
Customer Success
Salary
$95,000-$110,000
What they actually want (must-haves)
  • 3+ years of customer success, account management or directly related work experience
  • 3+ years of experience supporting healthcare and/or government customers
  • Experience managing complex customer relationships and executive stakeholders
  • Experience with account planning, renewals, retention, and expansion
  • Experience driving product adoption, workflow improvement, or change management
  • Strong analytical skills with demonstrated ability to turn data into insights and action
What the job really is

As a Senior Customer Success Manager at Unite Us, you will be responsible for managing a portfolio of complex accounts, ensuring customer outcomes, retention, and growth. Your role involves building strong relationships with stakeholders, developing account strategies, and driving product adoption while addressing customer needs and challenges. You will lead strategic conversations, coordinate with cross-functional teams, and advocate for customer priorities to enhance overall success.

Benefits
  • Medical, Dental, and Vision insurance
  • Unlimited virtual mental health and acute medical visits
  • Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription
  • Flexible Time Off including volunteer days and mental health days
  • 14 paid, company-wide holidays
  • Paid Parental Leave including for adoptive parents
Things to weigh
  • Candidates must live in Ohio to be considered
  • Position may require 30% travel
  • No salary listed beyond the target range of $95,000-$110,000
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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