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Senior Customer Success Manager

Unite Us
Location
United States
Posted
1 month ago
Department
Customer Success
Salary
$95,000-$110,000
What they actually want (must-haves)
  • 3+ years of customer success, account management or directly related work experience
  • 3+ years of experience supporting healthcare and/or government customers
  • Experience managing complex customer relationships and executive stakeholders
  • Experience with account planning, renewals, retention, and expansion
  • Experience driving product adoption, workflow improvement, or change management
  • Strong analytical skills with demonstrated ability to turn data into insights and action
What the job really is

As a Senior Customer Success Manager at Unite Us, you will be responsible for managing a portfolio of complex accounts, focusing on customer outcomes, retention, and growth. Your role involves building relationships with stakeholders, developing account strategies, driving product adoption, and leading strategic conversations to ensure customer success. You will also coordinate with cross-functional teams to advocate for customer needs and enhance overall team effectiveness.

Benefits
  • Medical, Dental, and Vision insurance
  • Unlimited virtual mental health and acute medical visits
  • Mental health benefits, such as the Employee Assistance Program (EAP)
  • Flexible Time Off including volunteer days and mental health days
  • 14 paid, company-wide holidays
  • Paid Parental Leave including for adoptive parents
Things to weigh
  • Candidates must live in Missouri to be considered
  • Position may require 30% travel
  • No specific mention of career growth opportunities or professional development
  • Salary range provided, but may vary based on skills and experience
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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