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Community Strategy Enablement Manager

Unite Us
Location
United States
Posted
1 month ago
Department
Customer Success
Salary
$75,000-$80,000
What they actually want (must-haves)
  • 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role
  • Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations
  • Demonstrated success building relationships across multiple stakeholder groups
  • Experience managing complex projects or programs that require coordination across multiple organizations
  • Strong analytical and operational skills with experience using data to measure outcomes
  • Experience documenting processes, developing playbooks or standard operating procedures
What the job really is

The Community Strategy Enablement Manager will support the Community Strategy Leadership by standardizing processes and managing escalation tracking in Salesforce. This role involves collaborating with internal teams to enhance customer engagement and retention, maintaining operational processes, and analyzing data to measure the effectiveness of community strategies. The position requires a consultative approach to enable teams and drive adoption of community-focused initiatives.

Benefits
  • Medical, Dental, and Vision insurance
  • Unlimited virtual mental health and acute medical visits
  • Employee Assistance Program (EAP) and wellness platform subscription
  • Flexible Time Off including volunteer days and mental health days
  • 14 paid, company-wide holidays
  • Paid Parental Leave including for adoptive parents
Things to weigh
  • Remote position but must live in Missouri
  • 30-50% travel required
  • Salary range provided but may vary based on skills and experience
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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