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← Unframe

Support Engineer (Remote)

Unframe
Location
New York, New York, United States
Posted
13 days ago
Department
Product Growth
What they actually want (must-haves)
  • 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role
  • Strong troubleshooting instincts and the ability to investigate complex technical issues independently
  • Good understanding of web applications, APIs, integrations, logs, and basic system behavior
  • Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar)
  • Excellent written and spoken English
  • Customer-first mindset with strong ownership and follow-through
What the job really is

As a Support Engineer at Unframe, you will be responsible for investigating and resolving technical issues for large global enterprise customers using AI-powered solutions. Your role involves analyzing logs, reproducing issues, and communicating effectively with customers and internal teams while documenting findings and contributing to knowledge bases.

Things to weigh
  • The role requires a high level of technical independence, which may be challenging for those who prefer more guidance.
  • No specific salary or benefits information is provided in the posting.
  • The position involves working closely with enterprise customers, which may require adaptability to various customer contexts.
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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