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Field Service Engineer, Japan

Unchained Labs
Location
Asia Field
Posted
17 days ago
Department
340 - Sales - Japan
What they actually want (must-haves)
  • Proven field service experience supporting complex scientific equipment in the life science industry
  • Ability to troubleshoot and repair complex electro-opto-mechanical equipment
  • Knowledge of software, API integration with automated equipment
  • Comfortable working in a lab environment and basic scientific knowledge
  • Self-driven and thrive in a high-performance environment
  • Excellent attention to detail and organizational skills
Nice to have
  • 3+ years of field service experience
What the job really is

The Field Service Engineer in Japan will provide on-site support for complex scientific equipment, focusing on installation, qualification, repair, and maintenance of automated workflow solutions and protein analytical equipment. The role involves delivering exceptional customer service, troubleshooting remotely, and advocating for customers' needs while logging service cases in Salesforce CRM. This position requires travel within Japan and potentially other Asian countries as needed.

Things to weigh
  • No salary listed
  • Role requires travel support in Japan and potentially other Asian countries
  • Emphasis on a flexible work environment may imply variable hours or responsibilities
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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