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Service Delivery Operations Support Lead

Ubiquity
Location
Georgetown, Texas; Southlake, Texas, United States
Posted
20 days ago
Department
Field Services
What they actually want (must-haves)
  • Bachelor's degree or equivalent professional experience
  • 3 to 5 years of experience in OSP Engineering, telecommunications field operations, project coordination, and quality control
  • Proficiency with splicing information, inside plant and outside plant details, workforce management platforms, and advanced Excel
  • 3 years of experience working for FTTH (Fiber to the Home) - ISP (Internet Service Provider) in field operations or fiber deployment/buildout roles
  • Exceptional verbal and written communication skills
  • Strong critical thinking skills
What the job really is

The Service Delivery Operations Support Lead (SDOSL) is responsible for managing the end-to-end service delivery of fiber-to-the-home (FTTH) installations, ensuring that sales orders transition smoothly into customer activations. This role involves overseeing scheduling, contractor performance, and inventory management while also optimizing workflows to enhance customer satisfaction and meet key performance indicators. The SDOSL collaborates closely with various teams to address operational challenges and improve installation success rates.

Benefits
  • Medical and Dental Plan
  • Vision Plan
  • PTO
  • 401(K) with company match
  • Collegial environment of talented professionals
  • Growing and well-funded company
Things to weigh
  • No salary listed
  • Role requires field site visits which may expose the employee to varying temperatures and weather conditions
  • Must be located in Omaha, NE, Southlake, TX, or Georgetown, TX for remote/hybrid work
  • Some weekends may be required as business needs arise
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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