Technical Support Engineer (West Coast Hours)

As a Technical Support Engineer at Tyson & Mendes, you will provide remote support to employees across the nation, troubleshooting issues related to computer software, hardware, and network systems. Your responsibilities will include managing end-user workstations, resolving network failures, and assisting with various technical problems while maintaining records in ZenDesk. The role requires a proactive approach to problem-solving and effective communication with non-technical staff.

• Hourly pay range of $25-35/hour, depending on experience
• Overtime paid at 1.5× the regular hourly rate, as needed
• Comprehensive benefits coverage offered, including plans available at zero employee cost
• Employee Assistance Program through HealthAdvocate
• 401(k) program with a 100% match on the first 3% contributed and a 50% match on the following 4-5%
• Vacation time accrued annually at the employee’s base rate

• No salary listed for the specific experience level, only a range is provided
• The role requires a good understanding of various technologies, which may involve a steep learning curve for some candidates
• The position is remote but requires working specific Western Time hours, which may not suit everyone