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← Twin Health

Vice President, Clinical Service Operations

Twin Health
Location
Remote, USA
Posted
16 days ago
Department
Clinical
Salary
$250,000 - $270,000
What they actually want (must-haves)
  • 10+ years in healthcare operations, including significant experience leading virtual/telehealth or multi-site clinical operations at scale
  • Deep workforce-management and capacity-planning expertise
  • Experience forecasting demand and delivering care-team capacity for onboarding or enrollment functions
  • Track record owning an operational budget/COGS and headcount planning
  • Experience building and governing practice infrastructure
  • Strong data fluency and ability to run operations by metrics
Nice to have
  • Experience in value-based care, chronic or metabolic care, or digital health
  • Familiarity with clinical workforce tooling and telehealth delivery platforms
  • Ability to build independently with Claude
What the job really is

The Vice President of Clinical Service Operations at Twin Health is responsible for managing the operational aspects of the company's virtual practice, ensuring that clinical supply meets member demand efficiently. This role involves overseeing care team services related to enrollment, managing staffing and scheduling, and ensuring operational infrastructure supports clinical workflows. The VP will collaborate closely with various departments to maintain service reliability and financial stewardship while driving the operational capacity needed for growth and innovation.

Benefits
  • Competitive compensation package in line with leading technology companies
  • Remote work opportunity
  • Equity participation
  • Unlimited vacation with manager approval
  • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
  • 100% Employer sponsored healthcare, dental, and vision for employees; 80% coverage for families; Health Savings Account and Flexible Spending Account options
Things to weigh
  • No specific mention of the technology stack or tools used in operations
  • Role heavily focused on operational management rather than direct clinical care or patient interaction
  • High level of responsibility with significant accountability for operational performance metrics
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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