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← Twilio

Principal Presales Product Specialist

Twilio
Location
Remote - US
Posted
12 days ago
Department
Solutions Engineering
Salary
$138,872.00- $173,590.00
What they actually want (must-haves)
  • Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support)
  • 7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture
  • 4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance)
  • Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs
  • Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes through influence
  • Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap.
Nice to have
  • Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support
  • Track record building repeatable architectures/plays that scale across teams
  • Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness
  • Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures
  • Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions.
What the job really is

As a Principal Presales Product Specialist at Twilio, you will architect and validate complex, multi-product solutions tailored to customer ecosystems. Your role involves leading technical discovery, creating executive-ready presentations, and acting as a thought leader in trust, identity, and compliance. You will collaborate closely with various teams to influence product strategy and ensure stakeholder alignment.

Benefits
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Eligible to participate in Twilio’s equity plan
Things to weigh
  • Remote-first work with occasional in-person requirements
  • Approximately 25% travel anticipated
  • No specific salary range provided for all locations, only estimates for certain states.
  • Role involves influencing product strategy, which may require navigating complex internal dynamics.
Job score4.6/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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