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Fast Track Onboarding Specialist 2

Twilio
Location
Remote - India
Posted
16 days ago
Department
Services
What they actually want (must-haves)
  • Able to manage daily caseload and respond within SLAs
  • A2P compliance experience
  • Experience Required: 2 plus Years specializing in at least one A2P product
  • Previous experience working directly with clients
  • Ability to prioritize tasks and effectively project manage
  • Ready to take on up to 12 customer accounts
Nice to have
  • Familiarity with Google workspace (Google docs, Google sheets, Gemini)
  • Familiarity with reporting tools
  • Prior experience implementing A2P phone number types
  • Understand general CTIA guidelines and some international regulatory requirements
  • Able to effectively prioritize tasks and multi-task
What the job really is

As a Fast Track Onboarding Specialist at Twilio, you will be responsible for providing personalized onboarding support to customers using A2P products. Your day-to-day tasks will include managing customer inquiries, ensuring compliance, and collaborating with operations teams to enhance onboarding efficiency. You will also engage with clients through calls and messaging platforms to address issues and report metrics.

Benefits
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Support for volunteering and donation efforts
Things to weigh
  • Role requires working night shifts (06:30PM - 03:30AM IST)
  • Remote work may require occasional in-person attendance for team gatherings or meetings
  • No specific salary mentioned
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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