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← Twilio

Customer Success Manager

Twilio
Location
Remote - US
Posted
17 days ago
Department
Customer Success
Salary
$92,624 - $115,780
What they actually want (must-haves)
  • 2+ years managing enterprise customers with portfolios of $200k+ ACV per client
  • 3+ years in customer-facing roles (CSM, account management, or consulting)
  • Proven experience working within or supporting Fortune 500 companies or similarly large organizations
  • Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success
  • Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organization
  • Intellectually curious, asks critical questions, and challenges ideas for better solutions
What the job really is

As a Customer Success Manager at Twilio's Segment team, you will be responsible for driving customer satisfaction and retention by developing tailored strategies that align with customer goals and company objectives. You will manage relationships with enterprise customers, ensuring they fully realize the value of the Segment platform, and collaborate with internal teams to address technical challenges and optimize product adoption.

Benefits
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Eligible to participate in Twilio’s equity plan and corporate bonus plan
Things to weigh
  • Role involves approximately 15% travel for in-person connections
  • Remote role not eligible for candidates in certain states including California, Colorado, and New York
  • Salary ranges vary significantly based on location
  • No specific mention of career advancement opportunities or professional development programs
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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