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← Trustpilot

Senior Account Manager

Trustpilot
Location
Melbourne
Posted
10 days ago
Department
Commercial
What they actually want (must-haves)
  • Prior experience in customer success, account management, or customer support roles in a SaaS or technology environment
  • Proficiency in MEDDIC sales methodology
  • Significant experience with Salesforce
  • Proven ability to drive product adoption, customer satisfaction (NPS), and retention results
  • Strong communication and relationship-building skills across multiple stakeholder levels
  • Comfortable working with data and insights to identify trends, risks, and opportunities
Nice to have
  • A good understanding of the digital advertising/search marketing industry
What the job really is

As a Senior Account Manager at Trustpilot, you will manage a high-value portfolio of customers in the ANZ region, focusing on building strategic partnerships and driving business value. Your role involves navigating large organizations, ensuring client retention, identifying growth opportunities, and collaborating with cross-functional teams to align product offerings with market needs.

Benefits
  • A range of flexible working options
  • Competitive compensation package including quarterly commission and annual company bonus
  • 25 days holiday (plus public holidays)
  • Two (paid) volunteering days a year
  • Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
  • Superannuation, salary continuance and life insurance
Things to weigh
  • No specific salary listed
  • Role involves navigating complex organizations which may require significant effort and skill
  • Focus on strategic partnerships may require advanced relationship management skills
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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