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Account Manager - Benelux Market

Trustpilot
Location
Amsterdam
Posted
11 days ago
Department
Account Management
What they actually want (must-haves)
  • Fluent in Dutch and English
  • Experience in account management, expansions, renewals or a similar customer-facing role within a SaaS or subscription-based company
  • Strong understanding of financial numbers, P&Ls, retention, NRR, upsell, and cross-sell motions
  • Solid commercial awareness linking product value to customer outcomes
  • Skilled at managing a large portfolio and keeping accurate account data in CRM systems
  • Excellent communication, stakeholder management, and negotiation skills
Nice to have
  • A good understanding of the digital advertising/search marketing industry
What the job really is

As an Account Manager for the Benelux market at Trustpilot, you will manage and grow a portfolio of mid-market customers. Your responsibilities include driving renewals, expanding accounts, and collaborating with Customer Success Managers to ensure customer satisfaction and value realization. You will also engage in strategic conversations with clients to set business goals and KPIs, while maintaining accurate data in Salesforce.

Benefits
  • Competitive compensation package + bonus
  • 20 holiday days plus 5 extra holiday
  • 2 (paid) volunteering days a year
  • Rich learning and development opportunities through the Trustpilot Academy and Blinkist
  • Full access to Headspace for mental health support
  • Commuter allowance
Things to weigh
  • No specific salary listed
  • Role focuses heavily on customer retention and upselling, which may not appeal to all candidates
  • Fast-moving, target-driven environment may require adaptability
Job score3.6/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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