Customer Success Manager

As a Customer Success Manager at Trustpilot, you will support a portfolio of customers to ensure successful onboarding, effective adoption of the platform, and measurable value realization. Your responsibilities include driving business adoption, maintaining customer health, addressing risks, and enhancing customer satisfaction through metrics like Net Promoter Score (NPS). You will collaborate with various teams to resolve customer issues and promote advocacy while following structured processes to achieve consistent outcomes.

• A competitive base salary ranging from $65,000-77,000 gross per year plus a competitive commission structure
• A range of flexible working options
• 20 vacation days + 2 personal days + 10 paid holidays per year
• Two (paid) volunteering days a year
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Full health insurance

• No specific details on the complexity of the customer portfolios you'll manage
• The role involves following defined playbooks, which may limit flexibility in approach