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Senior Enterprise Account Manager

Trustpilot
Location
New York
Posted
1 month ago
Department
Account Management
Salary
$123,000-$130,000
What they actually want (must-haves)
  • Extensive experience managing enterprise or strategic accounts in a SaaS or technology environment
  • Proven success driving multi-year renewals, upsells, and NRR growth in complex customer environments
  • Exceptional commercial acumen and executive communication skills
  • Strong negotiation, influencing, and strategic planning abilities
  • Skilled in building cross-functional partnerships and managing matrixed stakeholders
  • Confident, analytical, and data-driven account manager who delivers measurable business impact
Nice to have
  • A good understanding of the digital advertising/search marketing industry
What the job really is

As a Senior Enterprise Account Manager at Trustpilot, you will manage a portfolio of Enterprise customers, focusing on driving retention and revenue growth through renewals, upsells, and cross-sells. Your role involves acting as a strategic advisor, leveraging insights and data to help customers achieve measurable business value while building trusted relationships with senior stakeholders and collaborating cross-functionally to enhance the customer experience.

Benefits
  • A competitive base salary ranging from $123,000-$130,000 gross per year plus a competitive commission structure
  • A range of flexible working options
  • 20 vacation days + 2 personal days + 10 paid holidays per year
  • Two (paid) volunteering days a year
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Full health insurance
Things to weigh
  • No specific mention of the technology stack used
  • The role requires managing complex customer environments which may involve high pressure
  • The salary range provided does not include variable pay such as bonuses or commission
  • The company culture is described as fast-paced which may not suit everyone
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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