HHiring Reality
← Trustpilot

Associate Customer Success Manager - DACH

Trustpilot
Location
Hamburg
Posted
1 month ago
Department
Commercial
What they actually want (must-haves)
  • Fluent in both German and English (spoken and written)
  • 1-2 years of experience in a customer-facing environment
  • Eager to work directly with customers
  • Tech-savvy and able to learn new software quickly
  • Analytical mindset with comfort in using data and metrics
  • Highly organized and structured
Nice to have
  • Basic understanding of the digital advertising or search marketing industry
What the job really is

As an Associate Customer Success Manager at Trustpilot, you will support small business customers in onboarding and effectively using the Trustpilot platform. Your responsibilities include driving customer adoption, maintaining high renewal rates, and ensuring customer satisfaction by acting as their primary contact for any issues. You will also collaborate with marketing and product teams to enhance customer experiences and outcomes.

Benefits
  • Competitive compensation package + bonus
  • Company Pension Scheme with a 4% of gross salary employer contribution
  • 20 days holiday with an additional 8 days after 6 months of continuous employment
  • 2 paid volunteering days a year
  • Rich learning and development opportunities through Trustpilot Academy and Blinkist
  • Benefit-in-kind of 44€ a month for various purposes
Things to weigh
  • No specific salary listed
  • Role involves managing a high-volume portfolio of small businesses
  • Experience in a fast-paced tech or SaaS environment is preferred but not mandatory
Job score3.2/5
Benefits5/5
Freshness3/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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