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Customer Relations Specialist

Trust Bank
Location
Singapore
Posted
5 days ago
Department
Operations
What they actually want (must-haves)
  • Graduate with extensive years of experience in Customer Complaints Handling, ideally in financial institutions or high growth start-ups
  • Experience in root cause analysis, process improvement, and stakeholder management
  • Experience in complaints handling in a high-volume environment
  • Good understanding of Banking and Financial products, Bank’s control framework, Governance structure, conduct risk, and consumer protection requirements
What the job really is

As a Customer Relations Specialist at Trust, you will manage the end-to-end handling of customer complaints, ensuring timely and fair resolutions while adhering to regulatory requirements. Your role involves high-volume complaint management, root cause analysis, and collaboration with various stakeholders to enhance customer experience and prevent future complaints. You will work in a fast-paced environment focused on delivering high-quality service to customers.

Things to weigh
  • No salary listed
  • Fast-paced environment may require adaptability to changing challenges
  • Focus on regulatory compliance and risk management may involve strict adherence to policies
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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