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Technical Support Specialist (Mac; Google Workspace)

Trueindependentholdings
Location
Dallas, Texas, United States
Posted
20 days ago
Department
Shared Services
What they actually want (must-haves)
  • 2-3 years of experience in the IT field, preferably with supporting end user hardware, SaaS administration, and executing new user creation and hardware configuration
  • 2-3 years of experience with Apple Device Management
  • 2-3 years of experience with ITSM tools such as Jira Service Management or Freshdesk
  • 2-3 years of experience in Google Workspace administration
  • 2-3 years of experience with macOS DMS (MDM) toolsets such as Jamf, Kandji, SimpleMDM, Addigy, etc.
  • 2-3 years of experience with remote management tools such as TeamViewer and Splashtop
Nice to have
  • Industry Certifications such as CompTIA, Security+, Apple Certified Support Professional, Apple Certified IT Professional, Jamf 200, Jamf 300, etc.
  • Knowledge of usage and troubleshooting the Microsoft Office suite
  • Knowledge to troubleshoot issues within the Adobe Creative Cloud suite
  • Confidence in expanding technical knowledge and proposing ideas to enhance user experiences
  • Dependability in seeking solutions to challenging issues and delivering results
What the job really is

The Technical Support Specialist role involves providing first-line IT support for macOS in a Google Workspace environment, primarily assisting users with technical issues and managing onboarding and offboarding processes. Daily tasks include responding to support requests, troubleshooting hardware and software issues, and maintaining documentation and ticketing systems. The position requires a proactive approach to enhance the end-user tech experience and effective communication with staff across North America.

Benefits
  • Hybrid work schedule; 3 days in the office, 2 days working from home
  • Insurance Coverage (medical, dental, vision, life, and disability)
  • 401(k) retirement plan, with employer 4% match
  • Flexible Time Off Policy
  • Paid holidays, including agency soft closing Christmas Eve-New Year's Day
  • Paid leave options, including sick leave, medical leave for self and family, and parental leave
Things to weigh
  • No salary listed
  • Visa sponsorship is not available for this position
  • Role primarily focuses on macOS and Google Workspace, which may limit exposure to other technologies
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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