HHiring Reality
← Truecaller

Senior Customer Success Manager -BFSI

Truecaller
Location
Mumbai
Posted
20 days ago
Department
Customer Success
What they actually want (must-haves)
  • 8+ years of professional experience
  • 5+ years of experience in a high-velocity Customer Success team
  • Experience in the SaaS/Software product domain
  • Exposure to enterprise/legacy businesses and managing BFSI customers
  • Consultative approach to customer onboarding
  • Ability to understand client's business model and translate it into use cases
Nice to have
  • Exposure to technology driven business models
  • Good understanding of CRM tools like Salesforce, CS platforms like Vitally/Gainsight
  • Good understanding of mobile and communication platform technologies
What the job really is

As a Senior Customer Success Manager at Truecaller, you will be responsible for building and nurturing relationships with enterprise customers, ensuring they derive value from Truecaller's products. Your role will involve onboarding clients, managing churn, conducting business reviews, and collaborating with sales to identify expansion opportunities. You will also work closely with internal teams to gather product feedback and improve customer satisfaction.

Benefits
  • Learning and development allowance
  • Voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option
  • Creche allowance
  • Choice of preferred computer and phone
  • People-focused office culture with in-person collaboration
  • Vibrant office environment with team activities
Things to weigh
  • No salary listed
  • Focus on enterprise/legacy businesses may limit exposure to newer technologies
  • High expectation for customer engagement and satisfaction could lead to pressure
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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