HHiring Reality
← Triple Whale

Customer Success Manager, Mid-Market

Triple Whale
Location
United States
Posted
11 days ago
Department
Customer Success
Salary
$110,000- $115,000
What they actually want (must-haves)
  • Previous experience servicing customers in the ecomm space
  • Ability to thrive in a dynamic, fast paced startup environment
  • Superb written and verbal communication skills
  • Excellent computer skills and tech savvy
  • Service-oriented, passionate about providing top notch service to clients
  • Detail-oriented, capable of handling multiple responsibilities at once
What the job really is

As a Customer Success Manager at Triple Whale, you will support Mid-Market ecommerce clients by managing relationships and leading program strategies in a consultative manner. Your role involves collaborating with various teams to maximize client value, forecasting revenue, and developing tailored success plans based on customer goals. You will also analyze customer usage, manage renewals, and contribute to enhancing the overall customer experience.

Benefits
  • Base Compensation Range: $110,000- $115,000
Things to weigh
  • Candidates are prioritized based on East Coast location or ability to work during EST hours
  • No additional benefits or perks listed beyond salary
Job score3.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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