HHiring Reality
← Triple Whale

Customer Success Manager, Mid-Market

Triple Whale
Location
US Remote (EST)
Posted
12 days ago
Department
Customer Success
Salary
$110,000- $115,000
What they actually want (must-haves)
  • Previous experience servicing customers in the ecomm space
  • Experience from a SaaS environment
  • Superb written and verbal communication skills
  • Ability to thrive in a dynamic, fast paced startup environment
  • Excellent computer skills and tech savvy
  • Service-oriented and passionate about providing top notch service to clients
What the job really is

As a Customer Success Manager at Triple Whale, you will support Mid-Market ecommerce clients by managing relationships and advising on marketing strategies and product functionalities. Your role involves collaborating with various teams to ensure client success, forecasting revenue, and developing tailored success plans based on customer goals. You will also analyze customer usage, lead discussions on product needs, and contribute to enhancing the overall customer experience.

Benefits
  • Base Compensation Range: $110,000- $115,000
  • Equal opportunity employer
  • Commitment to creating an inclusive environment
Things to weigh
  • No specific details on career advancement opportunities
  • Fast-paced startup environment may require adaptability to frequent changes
Job score4/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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