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← Triple Whale

Implementation Manager, Mid-Market PST

Triple Whale
Location
Remote- US, West Coast
Posted
18 days ago
Department
Customer Success
Salary
$105,000-115,000
What they actually want (must-haves)
  • 2–4+ years in implementation, onboarding, technical account management, or customer success at a SaaS company
  • Strong project management skills
  • Technical fluency in tracking and pixel implementation, integrations, APIs, and webhooks
  • Working knowledge of the martech and ecommerce stack including Shopify, Meta, Google Ads, and email/SMS platforms
  • Proven ability to influence stakeholders without authority
  • Disciplined risk management skills
Nice to have
  • Previous experience in SaaS, MarTech, analytics, or eCommerce platforms
  • Background in customer success, account management, or professional services
What the job really is

As an Implementation Manager at Triple Whale, you'll lead the onboarding process for new mid-market customers, ensuring they achieve their business objectives through effective implementation of the company's AI-driven eCommerce solutions. Your role will involve managing multiple projects simultaneously, configuring technical integrations, validating data accuracy, and training customers on using the platform. You'll also collaborate with various teams to enhance the onboarding experience and establish best practices.

Benefits
  • Base compensation range: $105,000-115,000
  • Equal opportunity employer
  • Commitment to diversity and inclusion
Things to weigh
  • High volume of concurrent projects may lead to a fast-paced and potentially stressful work environment
  • Role requires both technical and consultative skills, which may not suit all candidates
  • No specific mention of remote work policies beyond location
  • Compensation range provided but no additional benefits or perks listed
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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