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← Triple Whale

Implementation Manager, Enterprise PST

Triple Whale
Location
Remote- US West Coast
Posted
18 days ago
Department
Customer Success
Salary
$120,000 - $130,000
What they actually want (must-haves)
  • 3–5+ years in implementation, onboarding, solutions consulting, or technical account management at a SaaS company, ideally with complex or enterprise customers
  • Strong project management skills
  • Technical fluency in tracking and pixel implementation, integrations, APIs and webhooks
  • Working knowledge of the martech and ecommerce stack including Shopify, Meta, Google Ads, and email/SMS platforms
  • Ability to balance technical depth with clarity for different audiences
  • Proven ability to influence stakeholders without authority
Nice to have
  • Previous experience in SaaS, MarTech, analytics, or eCommerce platforms
  • Background in customer success, account management, or professional services
What the job really is

As an Implementation Manager at Triple Whale, you will lead the onboarding process for enterprise customers, ensuring their successful adoption of the company's AI-driven ecommerce solutions. Your role involves consultative discovery, technical configuration, and training, as well as managing multiple stakeholders to achieve project goals. You will also mentor team members and contribute to the development of onboarding standards and best practices.

Benefits
  • Base compensation range of $120,000 - $130,000
  • Equal opportunity employer
  • Commitment to diversity and inclusion
Things to weigh
  • Remote position with no travel required, but must be based in the Pacific Time zone
  • Role involves significant technical responsibilities and stakeholder management
  • Fast-paced environment may require adaptability and quick decision-making
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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