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← Tripadvisor

Project Operations Coordinator

Tripadvisor
Location
London, UK
Posted
19 days ago
Department
Customer Service
What they actually want (must-haves)
  • 2–4 years in customer operations, CX project management, or travel tech operations
  • Hands-on experience with modern AI-driven customer service platforms (e.g., Zendesk AI, Intercom, Salesforce)
  • Proven ability to drive cross-functional accountability and manage project bottlenecks
  • Exceptional written and verbal communication skills
  • Passion for travel culture and understanding of traveler pain points
Nice to have
  • Prior experience in travel, hospitality, or marketplace platforms
  • Experience deploying generative AI features or automated chat resolution systems
  • Project management certification (e.g., CAPM, Scrum Master, or PMP coursework)
  • Experience in a fast-paced tech, startup, or rapidly scaling corporate environment
What the job really is

The Project Operations Coordinator at Tripadvisor will drive operational momentum within the Travel Experiences sector, focusing on leveraging AI tools and automation to enhance support for global travelers. Daily tasks include monitoring AI-driven workflows, managing project timelines across various teams, and delivering updates to leadership to ensure seamless operations throughout the traveler journey.

Benefits
  • Competitive compensation packages including base salary and annual bonuses
  • Flexible work options with a remote-friendly approach
  • Flexible schedule promoting work-life balance
  • Donation matching for charitable contributions
  • Tuition assistance for career development
  • Annual lifestyle benefit for personal use
Things to weigh
  • Hybrid position requiring 2/3 days per week/month in the London office
  • Focus on AI-driven processes may imply a need for adaptability to evolving technologies
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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