HHiring Reality
← Tripadvisor

AI Quality Assurance Program Manager

Tripadvisor
Location
London, UK
Posted
19 days ago
Department
Customer Service
What they actually want (must-haves)
  • 4–6 years in technical program management, QA management, or AI/ML product operations focused on system reliability and evaluation
  • Strong operational knowledge of AI/LLM testing methodologies, prompt evaluation, intent recognition accuracy, and AI safety guardrails
  • Proven ability to analyze AI logs, leverage analytics tools, and turn quality metrics into clear, executive-ready presentations and dashboards
  • Exceptional track record of bridging technical AI engineering teams with business stakeholders and front-line traveler support operations
  • Deep interest in online travel, traveler behavior, and maintaining high trust across consumer-facing AI interactions
Nice to have
  • Hands-on experience with modern LLM evaluation tools, annotation platforms, or customer service AI tools (e.g., Zendesk AI, Intercom, Salesforce)
  • Background in travel tech, e-commerce marketplaces, or fast-scaling consumer platforms
What the job really is

The AI Quality Assurance Program Manager at Tripadvisor is responsible for ensuring the reliability and accuracy of AI systems used in travel experiences. This role involves establishing quality frameworks, auditing AI outputs, and collaborating with cross-functional teams to enhance AI performance. The manager will also report on AI accuracy and success metrics to executive leadership, driving improvements and maintaining project timelines for AI deployments.

Benefits
  • Competitive compensation packages including base salary and annual bonuses
  • Flexible work arrangements with a remote-friendly approach
  • Flexible schedule promoting work-life balance
  • Donation matching for charitable contributions
  • Tuition assistance for career development
  • Annual lifestyle benefit for personal spending
Things to weigh
  • Hybrid position requiring 2/3 days per month in the London office
  • The role is heavily focused on AI quality assurance, which may not appeal to those seeking broader responsibilities
  • No specific salary range provided
  • The position may involve navigating complex AI systems and metrics, which could be challenging for those without a strong technical background
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Tripadvisor?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →