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← T-Rex Solutions

Service Desk Engineer

T-Rex Solutions
Location
Fort Meade, MD
Posted
1 month ago
Department
MPO
Salary
$120,000 - $170,000
What they actually want (must-haves)
  • Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university
  • 7 years of related experience
  • Active TS/SCI w/ FSP required within 7 years
Nice to have
  • Experience with or knowledge of online and telephone customer support
  • Knowledge of LDAP directories
  • SQL and basic database querying abilities
  • RESTful services
  • Public Key Infrastructure (PKI)
What the job really is

The Service Desk Engineer at T-Rex Solutions will support critical national security infrastructure by analyzing user requirements and system architectures, leading design and development activities, and providing technical leadership. The role involves guiding users in formulating requirements, resolving access issues, and supporting development teams with REST services integration. The engineer will also manage tickets using JIRA and communicate with various stakeholders to ensure technical integrity and effective system implementation.

Benefits
  • Competitive salaries
  • Performance bonuses
  • Training and educational reimbursement
  • Transamerica 401(k)
  • Cigna healthcare benefits
  • PTO available to use immediately upon joining (prorated based on start date)
Things to weigh
  • Active security clearance required
  • Role involves significant customer interaction and technical support
  • Salary range provided but may vary based on multiple factors
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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