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← TrellisWare Technologies

Senior Customer Support Engineer

TrellisWare Technologies
Location
San Diego, California
Posted
1 month ago
Department
Engineering
What they actually want (must-haves)
  • Bachelor's degree in electrical engineering or related field
  • Minimum of four years' experience with a broad multidisciplinary technical background
  • Minimum of two years’ experience supporting customers with radio communication products
  • System design/architecture experience for complex communications systems
  • RF Link and Network Planning
  • Networking: Layer 2 and layer 3 data networks and protocols
Nice to have
  • Master's degree or higher
  • Practical experience with military or commercial wireless products
  • Experience with soldier-based situation awareness software such as ATAK, SittaWare, Ditto or SHARE
  • Familiar with MPEG video encoding/decoding considerations
  • Prior military communications experience
What the job really is

As a Senior Customer Support Engineer at TrellisWare, you will collaborate with customers and internal teams to facilitate the deployment of wireless communication products, including radios and waveforms. Your role involves conducting technical meetings, providing customer education, leading contract execution, and advocating for customer needs within the organization. You will also engage in system design, testing, and optimization to ensure product suitability for customer applications.

Things to weigh
  • Up to 25% domestic and international travel required
  • No specific benefits listed in the posting
  • Salary range provided is broad, indicating potential variability based on experience
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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