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← Trella Health

Senior Customer Success Manager

Trella Health
Location
Hybrid - Atlanta or Philadelphia
Posted
25 days ago
Department
Customer Success
What they actually want (must-haves)
  • 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment
  • Strong strategic, analytical, and relationship skills
  • Ability to manage customer relationships at every level
  • Demonstrated success as a customer-focused problem solver
  • Commitment to continuous learning and disciplined account management
Nice to have
  • Experience in the healthcare tech industry
  • Familiarity with Post-Acute Provider (Home Health, Hospice, SNF or Infusion DME)
  • Experience with healthcare claims data analysis
  • Exposure to data integrations
  • Willingness to travel up to 20%
What the job really is

As a Senior Customer Success Manager at Trella Health, you will oversee the post-sale customer lifecycle, focusing on onboarding, adoption, retention, and growth for a portfolio of accounts. You will serve as the main point of contact for customers, providing strategic guidance, conducting business reviews, and developing success plans to enhance customer value. Your role will involve leveraging customer data and industry knowledge to drive measurable outcomes and ensure customer satisfaction.

Benefits
  • Health, dental, vision, and voluntary benefits
  • Competitive salary, incentive compensation, and equity shares
  • 401(k) retirement savings
  • Flexible PTO and 10 paid holidays
  • Flexible work hours
  • Paid leave programs
Things to weigh
  • Hybrid role with only 2 days a month in the office
  • Focus on healthcare industry expertise may limit broader tech exposure
  • Role involves significant customer-facing responsibilities and potential travel
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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