HHiring Reality
← TraceLink, Inc

Customer Account Manager, Senior (Remote)

TraceLink, Inc
Location
US - Remote
Posted
23 days ago
Department
Manufacturing & Distribution Sales
What they actually want (must-haves)
  • 6-10+ years of proven outside sales, field-based enterprise account management, strategic account development, or enterprise software sales experience managing tier-1 key accounts
  • Demonstrated track record in an outside sales model, including a history of travel (up to 20%) to conduct face-to-face meetings, host on-site EBRs, and build executive rapport in person
  • Experience managing complex strategic customer relationships
  • Demonstrated success protecting and expanding recurring software revenue
  • Experience engaging executive business and IT stakeholders
  • Strong commercial negotiation, opportunity qualification, forecasting, and account planning skills
Nice to have
  • Life sciences, healthcare, supply chain, ERP, or enterprise SaaS experience
  • Knowledge of pharmaceutical compliance, serialization, or supply chain operations
  • Experience using MEDDPICC or similar enterprise opportunity qualification methodologies
  • Experience working in cross-functional enterprise commercial organizations
What the job really is

The Senior Customer Account Manager at TraceLink is responsible for managing and expanding relationships with key customers in the Track & Trace sector. This role involves executing account strategies, leading executive sessions, and ensuring customer success through proactive engagement and collaboration with various stakeholders. The position requires frequent travel to customer sites to foster relationships and drive strategic initiatives related to compliance and operational performance.

Things to weigh
  • Role involves significant travel (up to 20%) for customer engagement
  • The position requires strong consultative selling skills and the ability to manage complex customer portfolios
  • No specific benefits or perks listed in the posting
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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