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← TraceLink, Inc

Customer Account Manager, Senior

TraceLink, Inc
Location
US - MA - Wilmington
Posted
23 days ago
Department
Manufacturing & Distribution Sales
What they actually want (must-haves)
  • 6-10+ years of proven outside sales, field-based enterprise account management, strategic account development, or enterprise software sales experience managing tier-1 key accounts.
  • Demonstrated track record in an outside sales model, including a history of travel (up to 20%) to conduct face-to-face meetings, host on-site EBRs, and build executive rapport in person.
  • Experience managing complex strategic customer relationships.
  • Demonstrated success protecting and expanding recurring software revenue.
  • Experience engaging executive business and IT stakeholders.
  • Strong commercial negotiation, opportunity qualification, forecasting, and account planning skills.
Nice to have
  • Life sciences, healthcare, supply chain, ERP, or enterprise SaaS experience.
  • Knowledge of pharmaceutical compliance, serialization, or supply chain operations.
  • Experience using MEDDPICC or similar enterprise opportunity qualification methodologies.
  • Experience working in cross-functional enterprise commercial organizations.
What the job really is

The Senior Customer Account Manager at TraceLink is responsible for managing and expanding relationships with key customers in the Track & Trace segment. This role involves executing account strategies, conducting in-person meetings with executives, and ensuring customer success through compliance and operational improvements. The position requires frequent travel to customer sites and collaboration with various internal teams to drive long-term value and revenue growth.

Things to weigh
  • No specific benefits listed in the posting.
  • The role involves significant travel (up to 20%) which may impact work-life balance.
  • The salary range is provided, but final compensation may vary based on multiple factors.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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