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← Trace3

Managed Services Engineer (On-site)

Trace3
Location
Dallas, TX
Posted
17 days ago
Department
Managed Services
What they actually want (must-haves)
  • Associate degree in Information Technology or a related field, OR a minimum of 2 years of experience in a service desk or IT support role
  • Hands-on experience with Zendesk (or comparable ticketing system)
  • Experience with network infrastructure (Meraki or similar)
  • Experience with Microsoft Intune and Entra
  • Experience with VMware virtualization platforms
  • Basic understanding of Windows server roles and functions
Nice to have
  • Comfortable using generative AI tools as part of day-to-day work
What the job really is

As a Managed Services Engineer at Trace3, you will provide hands-on technical support and white-glove service to a single client in a niche industry. Your responsibilities will include delivering Tier I support, managing support requests through Zendesk, troubleshooting network and virtualization issues, and maintaining detailed documentation. This role requires you to work onsite at the client's corporate office from Monday to Friday, 8 AM to 5 PM.

Benefits
  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
Things to weigh
  • 100% onsite requirement in Allen, TX
  • High-pressure, demanding work environment
  • Role involves physical demands such as lifting and moving equipment
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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