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← Trace3

Director, Managed Services (Remote)

Trace3
Location
Dallas, TX
Posted
23 days ago
Department
Managed Services
What they actually want (must-haves)
  • 10+ years of experience managing complex, multi-tenant infrastructure tools and systems
  • 8+ years of experience working in a multi-tenant service provider environment
  • Proven ability to lead a team that works 7x24 and is geographically distributed
  • Experience working with and managing outcomes following ITIL v4 framework standards
  • Strong strategic planning and analytics skills
  • Financial acumen – understanding of gross profit, net income, and other business financial terms and formulas
What the job really is

The Director of Managed Services at Trace3 is responsible for overseeing service engagements, operational performance, and resource management within the Managed Services department. This role involves leading a geographically distributed operations team, managing financial planning and forecasting, and ensuring the successful delivery of services to clients. The director will also develop operational strategies, maintain performance metrics, and act as a liaison between clients and internal teams.

Benefits
  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
Things to weigh
  • No specific mention of remote work flexibility beyond the distributed team aspect
  • Salary range provided may vary based on multiple factors, indicating potential for negotiation
  • Role involves significant operational oversight which may lead to high accountability and pressure
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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