HHiring Reality
← Trexon

IT Service Desk Technician

Trexon
Location
CT - Hamden | EZ Form
Posted
12 days ago
Department
Information Technology
What they actually want (must-haves)
  • High school diploma or GED required
  • 3–5 years of experience in a desktop support or IT service desk role
  • Working knowledge of Windows 10 and Windows 11 configurations
  • Demonstrated expertise in network troubleshooting and technical support skills
  • Strong analytical thinking and problem-solving skills
  • Ability to implement, administer, troubleshoot, and maintain infrastructure devices and technologies
Nice to have
  • Associate's or bachelor's degree in Information Technology or related field preferred
  • CompTIA A+, Network+, or Microsoft certifications are a plus
  • Extensive knowledge of Microsoft 365, Jira Service Management, Confluence Documentation, Active Directory, OneDrive, and SharePoint is preferred
  • Proficiency with mobile and telecom devices and services such as Dialpad or other VoIP systems
What the job really is

The IT Service Desk Technician provides technical assistance to employees at Trexon, focusing on hardware and software support in a Windows environment. Responsibilities include managing the IT service desk ticket queue, troubleshooting issues, and maintaining hardware across two business units. The role emphasizes customer service, problem-solving, and effective communication while supporting infrastructure projects and end-user training.

Things to weigh
  • Role requires travel of approximately 25%–35% between locations
  • No specific salary or benefits information provided
  • Emphasis on documentation and problem-solving may indicate a focus on process adherence
Job score2.6/5
Benefits1/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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