Software Support Engineer

The Software Support Engineer for the Trading Platform is responsible for resolving trader-impacting issues by reproducing them, diagnosing them in code, and implementing permanent fixes. This role involves writing production code, building internal tools, leading investigations into complex issues, and improving observability within the platform. The engineer will collaborate with various teams to ensure effective incident response and enhance the overall support process.

• Seven Company-paid Holidays and generous Family Leave
• Paid time off is front-loaded
• Competitive 401(k) matching
• Health, dental, and vision insurance for full-time employees
• Bonus for taking 5 consecutive vacation days
• Employee referral bonuses

• No specific mention of a team size or structure
• The role involves on-call responsibilities which may require availability outside of regular hours
• The salary range is provided but may vary based on geographic region and experience