HHiring Reality
← Tomofun

【 5-Month Seasonal Hire】Customer Support Representative (Non-voice, pet tech company)

Tomofun
Location
Metro Manila (Hybrid)
Posted
1 month ago
Department
CS
What they actually want (must-haves)
  • HUGE, ENORMOUS love for pets
  • 1+ years of exceptional customer relationship experience
  • Genuinely enjoys talking to people and finding creative solutions
  • Superior communication skills
  • Proactive problem-solver
  • Ability to master new technology quickly
Nice to have
  • Experience creating knowledge base content
  • IT or technical support background
  • Experience working cross-functionally
  • Flexibility to work evenings or weekends
What the job really is

As a Customer Support Representative at Tomofun, you will provide exceptional service to customers through live chat and email, addressing high-volume inquiries with empathy and professionalism. You will work autonomously in a fast-paced environment, contributing to team success through collaboration and thorough documentation while upholding the company's values of innovation and joy for pet lovers.

Things to weigh
  • 5-month seasonal contract with full availability required
  • Non-voice support role may limit interaction variety
  • Fast-paced environment may not suit everyone
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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