HHiring Reality
← Together AI

Technical Support Engineer (Inference) - India Weekends

Together AI
Location
Pune or Bangalore, India
Posted
2 months ago
Department
Customer Success
What they actually want (must-haves)
  • 6+ years of experience in a customer-facing technical role, SRE, DevOps, or infrastructure engineering, with at least 1 year in a support role for an AI service
  • Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments
  • Advanced, production-level experience with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible)
  • Proven ability to diagnose complex network-layer issues and read traces
  • Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
  • Demonstrated expertise with observability tooling (e.g., Prometheus, Grafana) at scale
Nice to have
  • Familiarity with operating storage systems in HPC environments such as Vast and Weka
  • Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters
  • Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
  • Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization
What the job really is

As a Technical Support Engineer at Together AI, you will be the primary point of contact for customers facing technical challenges with AI training and inference solutions. Your role involves resolving complex issues, maintaining system performance, and collaborating with various teams to enhance customer satisfaction. You will also contribute to infrastructure changes and documentation while working primarily on weekends and two weekdays.

Benefits
  • Competitive compensation
  • Startup equity
  • Health insurance
  • Flexibility in terms of remote work for the respective hiring region
Things to weigh
  • Role requires working weekends and two additional weekdays, which may affect work-life balance
  • On-call coverage during weekends may lead to unpredictable hours
  • The position involves a transition from a Monday to Friday role to a weekend shift after ramping up, which may require adjustment
Job score2.2/5
Benefits2/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Together AI?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →