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Technical Support Engineer (GPU Cluster), India

Together AI
Location
Pune or Bangalore, India
Posted
2 months ago
Department
Customer Success
What they actually want (must-haves)
  • 3+ years of experience in a customer-facing technical role
  • At least 1 year in a support function in AI or supporting a mission-critical API in SaaS
  • Strong technical background in AI, ML, GPU technologies, and high-performance computing
  • Familiarity with Kubernetes, SLURM, Ansible, NFS-based storage management, and container infrastructure
  • Foundational understanding of compute clusters installation, configuration, and troubleshooting
  • Complex technical problem solving and troubleshooting skills
What the job really is

As a Technical Support Engineer at Together AI, you will be the first point of contact for customers facing technical challenges with GPU clusters. Your role involves resolving complex issues, collaborating with various teams to enhance customer satisfaction, and documenting solutions. This position requires flexibility in working hours to meet customer needs and offers a chance to impact the development of AI solutions.

Benefits
  • Competitive compensation
  • Startup equity
  • Health insurance
  • Flexibility in remote work
Things to weigh
  • Non-standard workweek with either Saturday–Wednesday or Wednesday–Sunday schedule
  • No specific salary range provided, compensation determined by experience and skills
Job score2.4/5
Benefits2/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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