HHiring Reality
← Tipalti

Manager, Strategic Customer Onboarding

Tipalti
Location
Vancouver, British Columbia, Canada
Posted
16 days ago
Department
Operations
Salary
$120,000 - $150,000
What they actually want (must-haves)
  • 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS
  • 3+ years of direct people-management experience leading experienced implementation or onboarding professionals
  • Demonstrated experience managing a portfolio of complex enterprise customer implementations
  • Strong people leader with a track record of coaching experienced professionals
  • Strong executive presence and demonstrated ability to lead difficult customer conversations
  • Excellent operational judgment
Nice to have
  • Experience leading complex fintech, payments, ERP, or financial-technology implementations
  • Experience working with implementation partners or systems integrators
  • Experience leading teams through AI, automation, or significant delivery-process transformation
  • Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira
  • Experience operating in a high-growth SaaS environment
What the job really is

The Manager, Strategic Customer Onboarding will lead a team focused on complex customer implementations at Tipalti. This role involves overseeing team performance, managing project delivery, and ensuring a high-quality onboarding experience for customers. The manager will also be responsible for coaching team members, establishing scalable practices, and collaborating with cross-functional teams to enhance implementation processes.

Benefits
  • Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
  • Competitive salary and stock options
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
Things to weigh
  • No specific mention of the technology stack used in onboarding processes
  • The role emphasizes leadership over individual implementation, which may not suit candidates looking for hands-on technical work
  • The company is in a high-growth environment, which can mean rapid changes and potential instability
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

Applying to Tipalti?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →