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← Tipalti

Manager, Strategic Customer Onboarding

Tipalti
Location
Plano, Texas, United States
Posted
16 days ago
Department
Operations
Salary
$123,200 - $154,000
What they actually want (must-haves)
  • 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS
  • 3+ years of direct people-management experience leading experienced implementation or onboarding professionals
  • Demonstrated experience managing a portfolio of complex enterprise customer implementations
  • Strong people leader with a track record of coaching experienced professionals
  • Strong executive presence and demonstrated ability to lead difficult customer conversations
  • Excellent operational judgment
Nice to have
  • Experience leading complex fintech, payments, ERP, or financial-technology implementations
  • Experience working with implementation partners or systems integrators
  • Experience leading teams through AI, automation, or significant delivery-process transformation
  • Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira
  • Experience operating in a high-growth SaaS environment
What the job really is

As the Manager of Strategic Customer Onboarding, you will lead a team focused on complex customer implementations at Tipalti. Your role involves overseeing team performance, managing delivery portfolios, and ensuring high-quality onboarding experiences for customers. You will also be responsible for coaching your team, establishing scalable practices, and collaborating with cross-functional teams to improve implementation processes.

Benefits
  • Hybrid working model
  • Competitive salary and stock options
  • Matching 401K
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
Things to weigh
  • No specific mention of the technology stack used in implementations
  • Role focuses more on leadership and management rather than hands-on implementation work
  • High expectations for team performance and accountability may require strong leadership skills
  • The position involves managing complex customer relationships and escalations which can be high-pressure
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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