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Head, Collections, UK/Europe

Careers at Tide
Location
India, Hyderabad
Posted
1 month ago
Department
UK/ Europe Region
What they actually want (must-haves)
  • Hands-on experience as a collections leader in small business or consumer lending in the UK
  • Extensive subject matter expertise in collections, including government-backed and unsecured loan portfolios
  • Proven leadership and management experience
  • Experience working with outsourced collections teams
  • In-depth knowledge of risk factors in collections and recovery processes
  • Data-driven mindset with familiarity in OKRs, KPIs, KRIs, SLAs, forecasting, budgeting, and planning
Nice to have
  • Experience in a Fintech environment
  • Ability to work iteratively between strategy and hands-on operational management
  • Experience working with product and data teams
What the job really is

As the Head of Member Collections for Tide in the UK/Europe, you will lead a team focused on optimizing collections strategies for various lending portfolios. Your role involves collaborating with multiple teams to enhance operational performance, improve recovery rates, and ensure compliance with industry standards while providing a positive member experience. You will also manage relationships with debt collection agencies and work on process improvements with product and data teams.

Benefits
  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing support through Plumm
  • Learning & Development Budget
Things to weigh
  • No specific salary listed
  • Role involves managing a small team across multiple countries
  • Requires balancing strategic oversight with hands-on management in a scale-up environment
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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