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Lead Product & UX Designer

Think of Us
Location
Hybrid, Washington, DC
Posted
25 days ago
Department
Technology & Innovation
What they actually want (must-haves)
  • 8–12 years of experience in product design, UX, or service design, with a portfolio demonstrating complex, shipped software products.
  • Strong interaction design skills, including flows, states, information architecture, and prototyping at both low and high fidelity.
  • Experience in service design, including journey mapping, service blueprints, and system maps.
  • User research skills, with experience planning and conducting qualitative research.
  • Experience designing AI-powered or data-driven interfaces, focusing on making algorithmic outputs understandable and trustworthy.
Nice to have
  • Background in civic tech, social impact, healthcare, or human services.
  • Experience designing for vulnerable populations, such as crisis services or behavioral health.
  • Familiarity with AI-augmented or human-in-the-loop service models.
  • Experience building or contributing to design systems.
What the job really is

The Lead Product & UX Designer at Think of Us will focus on enhancing the ConnectMe platform, which connects families involved with the child welfare system to necessary resources. This role involves leading interaction design, conducting user research, and shaping AI experiences while ensuring the overall quality of the user experience. The designer will collaborate closely with cross-functional teams to create effective solutions that meet the needs of users navigating complex systems.

Benefits
  • 100% employer-paid medical, dental, and vision coverage for employees; 50% for dependents.
  • Access to Talkspace for confidential therapy and mental health support.
  • Short-Term Disability, Life, and AD&D Insurance included.
  • 401(k) Plan for pre-tax retirement contributions.
  • Flexible PTO policy, plus sick leave and paid leaves of absence.
  • 8 company holidays, plus two organization-wide seasonal breaks.
Things to weigh
  • The role emphasizes a blend of product design and UX, not primarily visual design or research-only tasks.
  • Candidates should be comfortable with ambiguity and fast-moving priorities, as the organization is evolving rapidly.
  • The position requires a strong commitment to understanding the child welfare system and designing for vulnerable populations.
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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