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Platform Support Coordinator

The Trade Desk
Location
London
Posted
24 days ago
Department
Platform Support
What they actually want (must-haves)
  • Bachelor’s Degree in an analytical subject or relevant substitute experience
  • 1-3 years relevant work experience as a support representative in a small or medium sized business
  • Outstanding troubleshooting, analytical, and problem-solving abilities
  • Basic SQL and HTML experience
  • Effective time management skills
  • Outstanding written and verbal communication skills in English
Nice to have
  • Experience with Excel and MS Office, including pivot tables and chart-making
  • Some experience of AI Tools such as CoPilot, Claude
  • General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms
  • No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
What the job really is

As a Platform Support Coordinator at The Trade Desk, you will be responsible for providing excellent platform support to business teams and clients. Your day-to-day tasks will include troubleshooting application issues, managing support requests, executing SQL queries, and maintaining the company's ticketing system. You will also develop relationships with various teams to facilitate platform improvements and contribute to the company's Knowledge Base.

Things to weigh
  • Role involves significant customer-facing responsibilities
  • No specific salary or benefits information provided
  • Opportunity for advancement within the department or company
  • Fast-paced start-up environment may require adaptability
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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