HHiring Reality
← The Knot Worldwide

US Couples Support (Customer)

The Knot Worldwide
Location
Gurugram, Haryana, India
Posted
1 month ago
Department
Couple Experience
What they actually want (must-haves)
  • Exceptional professional fluency in English (written and verbal)
  • Proven track record of mastering new software and product releases quickly
  • Tech-savvy and comfortable navigating a modern tech stack (Google Suite, Slack, Zendesk)
  • Experience in a high-visibility role such as E-commerce Support, Customer Success, or Global Operations
  • Proficiency in Zendesk, Salesforce, or similar CRM platforms
  • Demonstrated experience maintaining high standards of accuracy in data compliance and record-keeping
Nice to have
  • Experience with AI-powered workflows or automated ticketing systems
What the job really is

As a Couple Success Rep at The Knot Worldwide, you will provide high-touch support to US-based couples navigating wedding planning tools, including registry and stationery options. Your role involves consulting, resolving conflicts with empathy, and maintaining accurate records in systems like Zendesk. You will also gather feedback from couples to inform product improvements and work independently in a hybrid environment aligned with US Eastern Time.

Things to weigh
  • Role requires flexibility to support varying shifts within the 8 AM – 8 PM EST window
  • Position is hybrid, requiring effective work from both home and office
  • No specific salary or benefits package mentioned in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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