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← THE ICONIC

IT Support Specialist

THE ICONIC
Location
Sydney, Yennora
Posted
1 month ago
Department
Information Technology
What they actually want (must-haves)
  • 1–3 years’ experience in an IT support, service desk, desktop support or similar technical support role
  • Experience working with a service desk or ticketing system
  • Strong troubleshooting and problem-solving skills
  • Excellent written and verbal communication skills
  • Willingness to travel between THE ICONIC hub locations (Yennora and Barangaroo)
  • Experience supporting a range of end-user technologies and enterprise IT services
Nice to have
  • Experience with Microsoft Intune for device management
  • Jamf Pro administration and support for Apple devices
  • Experience with printing solutions and warehouse-related technology
  • Exposure to asset management platforms
  • Understanding of Microsoft Active Directory and group policies
What the job really is

The IT Support Specialist role at THE ICONIC involves providing hands-on, customer-focused IT support to internal users at their Fulfilment Centre and Headquarters. Responsibilities include diagnosing and resolving technical issues, managing IT assets, and maintaining documentation while ensuring high-quality service delivery. The position requires working closely with internal teams and external suppliers to enhance support processes and user experience.

Benefits
  • Access to learning days, hackathons & Linkedin Learning
  • Parental leave program and an extra day off for your kids' first day of school
  • Paid day off for your birthday and an ICONIC voucher
  • Staff discount and sample sales
  • Access to Fitness Passport and wellbeing programs
  • Employee Assistance Program for you and your family
Things to weigh
  • Role is fully office-based, requiring presence five days a week
  • Focus on first- and second-line support may limit exposure to advanced IT projects
  • No salary information provided in the posting
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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