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← The Fork

Customer Care Specialist - Italian Market

The Fork
Location
Barcelona, Spain
Posted
18 days ago
Department
Customer Service
What they actually want (must-haves)
  • Based in Barcelona
  • Native level of Italian and fluent in English
  • A high level of communication skills
  • Experience in a customer support environment
  • Knowledge in CRM tools
Nice to have
  • Speaking more languages is always welcome
What the job really is

As a Customer Care Specialist for the Italian Market at TheFork, you will be responsible for addressing customer inquiries and issues through various channels including phone, email, and chat. Your role will involve understanding customer needs, providing solutions, and ensuring a positive experience while collaborating with other teams as necessary.

Benefits
  • Permanent contract
  • Flexible working environment (2 days home office per week + additional flexibility during summer and December)
  • Competitive fixed salary, bonus and equity
  • Lunch vouchers available for each working day
  • International teams and a multicultural environment
  • Highly inclusive working environment
Things to weigh
  • No specific salary listed
  • Role involves handling complaints which may be challenging
  • Must be comfortable managing multiple requests and priorities
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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