HHiring Reality
← The Fork

Customer care Specialist (French Market)

The Fork
Location
Barcelona, Spain
Posted
1 month ago
Department
Customer Service
What they actually want (must-haves)
  • Based in Barcelona
  • Native level of French and fluent in English
  • A high level of communication skills
  • Experience in a customer support environment
  • Knowledge in CRM tools
  • Genuine care for customer needs
What the job really is

As a Customer Care Specialist for the French market at TheFork, you will be responsible for addressing customer requests through various channels including phone, email, and chat. Your role involves understanding customer needs, providing solutions, and ensuring a positive experience while collaborating with other teams when necessary.

Benefits
  • Permanent contract
  • Flexible working environment (2 days home office per week + additional flexibility during summer and December)
  • Competitive fixed salary, bonus and equity
  • Lunch vouchers for each working day
  • International teams and multicultural environment
  • Lifestyle benefits for physical and leisure activities
Things to weigh
  • No specific salary range mentioned
  • Role may involve handling challenging customer situations
  • Requires autonomy and proactive problem-solving skills
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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