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← The Economist Group

B2C Customer Service Executive

The Economist Group
Location
London - Commercial
Posted
24 days ago
Department
Customer
What they actually want (must-haves)
  • Experience working in a customer service centre or managing customer processes and communications
  • Experience working with customer-facing technology
  • Experience writing documents, policies or communications to an exceptionally high standard
  • Excellent written and verbal communication skills
  • Excellent interpersonal and customer service skills
  • Detail-oriented and results focused
Nice to have
  • Some knowledge of the Salesforce system
What the job really is

The B2C Customer Service Executive at The Economist Group will support the Customer Service Manager in daily operations, focusing on escalated customer complaints, monitoring KPIs, and ensuring quality training for customer-facing staff. The role involves collaboration with outsourced partners, proactive issue management with the Product team, and maintaining communication standards. Additionally, the Executive will analyze customer feedback to drive improvements and assist in managing budgets related to customer service.

Benefits
  • Highly competitive pension or 401(k) plan
  • Private health insurance
  • 24/7 access to counselling and wellbeing resources through our Employee Assistance Program
  • Work From Anywhere program for up to 25 days per year
  • Generous annual and parental leave
  • Dedicated days off for volunteering and moving home
Things to weigh
  • 3+ days office attendance required for hybrid working
  • No specific salary information provided
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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