HHiring Reality
← Dutchie

Product Support Specialist

Dutchie
Location
Remote
Posted
19 days ago
Department
Customer Support
What they actually want (must-haves)
  • 2+ years in a customer-facing support role, preferably supporting a SaaS platform
  • Strong written and verbal communication skills
  • Comfort troubleshooting across multiple product surfaces simultaneously
  • Strong documentation habits
  • Professional composure with frustrated customers in high-urgency situations
  • Comfort working in web-based software, CRMs, and Google Workspace
Nice to have
  • Experience with POS systems, retail operations technology, or cannabis compliance
  • Familiarity with Zendesk, Salesforce, Slack, and Zoom
  • Background in the cannabis industry or dispensary operations
  • Experience with the Dutchie platform
What the job really is

As a Product Support Specialist at Dutchie, you'll be the frontline expert for their technology platform, handling customer interactions through email, phone, and live chat. Your role involves troubleshooting complex issues across various products, supporting hardware setups, and utilizing AI tools to enhance customer support. This position serves as a launchpad for career growth within the company, as many have transitioned to other roles from this position.

Benefits
  • Hourly rate of $24.04
  • Medical benefits including dental and vision plans
  • Equity packages in the form of stock options
  • Technology allowance
  • Flexible vacation and sick days
Things to weigh
  • Availability for evenings, weekends, and holidays is required
  • Role involves handling high-urgency situations with frustrated customers
  • AI tools are integral to the workflow, which may require ongoing adaptation
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Dutchie?

See how your résumé matches this role — and tailor it from what actually gets interviews.