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← The Brattle Group

Temporary Desktop Support Technician

The Brattle Group
Location
Washington, District of Columbia, United States
Posted
12 days ago
Department
Information Technology
Salary
$68,000 - $80,000
What they actually want (must-haves)
  • BSc in IS, CS, or equivalent experience
  • Minimum five years of experience in a desktop support and end-user support role
  • Windows 11 Enterprise, Microsoft 365, Active Directory, Apple iOS device, and laptop hardware/software support
  • MS Intune device management
  • MS Autopilot
  • Excellent customer service skills
Nice to have
  • A+, MCP or other equivalent certification is desired
  • Desktop and hardware configurations, including Thunderbolt docking solutions
  • Endpoint VPN connections
  • Virtual desktop environments (VDI)
  • Remote desktop support (RDP)
What the job really is

The Temporary Desktop Support Technician at The Brattle Group is responsible for providing technical support to users through a ticketing system and in-person assistance. Daily tasks include troubleshooting hardware and software issues, managing helpdesk tickets, maintaining hardware inventory, and supporting A/V setups. The role requires strong customer service skills and the ability to work independently while collaborating with the Desktop Support Manager and other IT teams.

Things to weigh
  • No salary listed in the posting, but a range is provided ($68,000 - $80,000)
  • The role requires physical activity and may involve moving heavy items
  • Position is temporary and not eligible for immigration sponsorship
  • On-call rotation may require after-hours support, including weekends
Job score3.6/5
Benefits1/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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