HHiring Reality
← Thatch

Member Experience Specialist - Tampa Bay Area

Thatch
Location
Remote (US)
Posted
12 days ago
Department
Operations
What they actually want (must-haves)
  • 1-4 years of experience in customer support, healthcare or health tech services, or similar member-facing role
  • Excellent written and verbal communication skills
  • Strong motivation to work at the intersection of health tech and fin tech
  • Ability to work effectively with Operations, Product, and Engineering teams
  • Proven ability to perform under pressure
  • Based in or willing to relocate to the Tampa Bay Area
Nice to have
  • Experience supporting health insurance, ICHRA, or complex financial/compliance products
  • History of proactively building customer-facing resources (help articles, videos, templates)
  • Demonstrable pattern of receiving exceptional customer feedback
What the job really is

The Member Experience Specialist will support Thatch members by providing frontline assistance related to their healthcare benefits and navigating complex issues. This role involves educating new members, resolving problems, and collaborating with cross-functional teams to improve the overall member experience. Additionally, the specialist will work on enhancing internal processes and support documentation to streamline operations.

Things to weigh
  • Remote position but requires relocation to the Tampa Bay Area
  • Role involves high-pressure situations and requires quick problem-solving skills
  • Compensation range provided, but no specific benefits or perks listed
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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